The Gravity IT Blog

Running an online business? Here’s how to build an efficient IT system you can trust.

ESP Online Business

Magic can happen at the click of a button for an online business. But it can go sour just as fast.

Executive Personnel Solutions (EPS) are a Newcastle-based team of virtual assistants, providing companies with 100% online administrative support and business solutions.

EPS needed an IT system that could run 24/7 and safely store important, and often confidential, client documents. There was no room for mistakes or unnecessary risk.

“We have a lot of responsibility and our clients trust us implicitly,” said EPS Managing Director, Jodie Jeffrey.

Build a robust IT system

The EPS team make their client’s lives easier, but behind the scenes, their basic tech set up was making their own lives harder.

“Before I went to Gravity IT, I was the tech department,” said Jodie.

“I couldn’t confidently or efficiently help my staff with any of their tech issues, and this took up a lot of valuable time and cast a constant seed of doubt.”

As a Virtual Assistant for a number of companies, the stakes are high and establishing trust with a client is critical. A simple mistake at the start of a working relationship can become a major problem down the line, so Jodie reached out to Glenn to create digital security in her business systems.

The first and most pressing issue: EPS couldn’t access their server if more than one person was out of the office. This became a huge hindrance to productivity with the new norm of working from home.

“If this problem went on for any longer, the consequences to our productivity, profitability and reputation would have been not only inconvenient, but harmful to the business’ growth,” said Jodie.

Gravity IT centralised EPS’s various business platforms, including their emails and servers, under one online system – SharePoint. They also implemented a universal system within Microsoft 365 where staff can access client files anytime, anywhere.

An IT expert you can trust

Knowing that IT support is only a phone call away is a huge relief for a businessowner.

When Jodie calls the Gravity IT team for support, she knows she’ll be talking to the person who set up their business systems, rather than a stranger in a call centre.

“As well as their efficient over-the-phone troubleshooting, I love that we have the option of in-person interactions with Gravity’s IT experts to deliver or fix any hardware problems,” she said.

“Getting Gravity IT onboard as part of our support team has given our business room to grow, and allows us to deliver a top-quality service to our clients and a professional experience for our staff.”

At Gravity IT we take the time to understand the nuances and complexities of your business so we can find the perfect long-term solution that meets your needs.

Start a conversation today about how your business can thrive with a fit-for-purpose IT system, paired with support from IT experts you can trust.

For more information about how your IT can help your business succeed: How strong IT systems can advance your business strategies.

Or if you need help choosing the right IT provider for you, ask these questions first: 5 things to check before you choose an IT provider.

Let us deal with any IT stress and frustration, so you can focus on your business.

Imagine if you could avoid your IT issues.

Since 2014, Glenn and his select team of IT experts have been working with small to medium businesses across Newcastle, Lake Macquarie, the Hunter region and throughout Australia.

We take a multi-layered, proactive approach that means our clients avoid problems before they happen.

What to expect when you work with us

Down to earth solutions
Service that exceeds expectations

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