When disaster struck and their IT failed, Gleeson Civil made full use of Gravity IT’s disaster recovery service.
‘We had a server that suffered a catastrophic failure. As a result we lost all local data and access to the internet. Gravity IT did everything they possibly could to get us up and running as quickly as possible’ Office Administrator Jodi Byrnes said.
‘When the failure happened Gravity responded immediately to our call. They found the problem and had the parts ordered within hours. There are five people in our office. Everyone relies heavily on access to their computers and a number of different software packages.
GRAVITY MOVED FAST
Gravity IT worked around the clock to restore our server in the cloud and ensure we were able to function the next day (with little to no disruption). Glenn presented a number of different solutions so that we had the best functionality possible. The Gravity team kept us in the loop so we knew what was happening every step of the way’.
‘Everything has been smooth sailing since then’.
RELIABLE IT SUPPORT
Previously, Gleeson Civil had engaged another IT company to manage their IT services. But when they needed help, none was forthcoming. Two years ago, they made the change to Gravity IT and they’ve never looked back.
‘Nothing ever seems a problem for Gravity IT. They get back to us, they’re professional and they know what they’re doing’.
According to Jodi, the best thing about having Managed IT is the peace of mind. Everything is taken care of and if things go pear-shaped? Business continues with minimal disruption.
‘We pay a monthly fee which means we can call Gravity IT once in a month or 127 times a month. We call Gravity IT and we know and they’ll make it right’.
Want to find out how a Managed Services plan can get you back online sooner after a disaster?
Give us a call on 1300 799 879 and chat with a Managed IT expert.