New Ticket - Email Subject "[Ticket: Number] - Your Ticket Has Been Received" GravityIT Ticket NEW

Ticket #[Ticket: Number]
[Ticket: Title]

[Contact: First Name],
Thank you for contacting us.  A service ticket (#[Ticket: Number]) has been created for [Account: Name]. We will attend to your ticket as soon as possible. The details of the ticket are listed below. When replying to this ticket, please ensure that the ticket number is included in the email subject line.

  • Ticket #: [Ticket: Number]
  • Created on [Ticket: Create Date/Time] by [Ticket: Created By]
  • Title: [Ticket: Title]
  • Description: [Ticket: Description]

[Miscellaneous: Additional Email Text] You can access your service ticket via our client portal by clicking the following link: [Ticket: Number (with Client Portal link)]. If you do not have access to the client portal and would like to use it, please let us know.

[Miscellaneous: Your Company Name] Team