As a start-up business, I was lucky to have a staff member with some IT knowledge so we had a patchwork of cheap or free tech ‘solutions’, but inevitably, the cracks began to show. As the business grew, I needed a more efficient, robust system. Glenn was just really helpful. He didn’t make me feel bad for the fact that my existing tech was so basic, he just put the new systems into place and made it easy for me and my team.