A team of six financial experts at AJ Dorse Accounting work flexibly and remotely, simplifying financial matters for their clients.
With a phone system that allows clients to call the landline number, no-one would ever know if their accountant is working from home or in the office.
But it wasn’t always seamless, as business owner Ashley Dorse explains.
‘It was bad enough that our previous phone guy didn’t provide any support. But when his company suddenly went into liquidation and all services stopped, we were well and truly stuck.
Overnight, our phones stopped working.
That’s when we sent out the SOS call to Gravity IT.’
For two weeks AJ Dorse Accounting didn’t have any phone services at all. Gravity set up a phones with a temporary number while they worked behind the scenes to get the old phone number back.
After more than 13 years in business, losing the business’s phone number was a big blow.
‘Having a landline is still a very important way for people to get in contact. Most of our work’s done via email, but the second most preferred way to do business with us is still over the phone.
Our older clients especially like the familiarity and security of calling a landline, as opposed to a mobile number.’
Getting the number back required serious negotiation and dogged determination. But knowing how vital a phone number is for a business, the team at Gravity IT persevered.
‘While we’re working at the office, we all use a traditional phone handset on our desks. Clients call us on the same landline number that’s been in their address book for years. We can put the call on hold and divert it to staff, whether they’re sitting at their desk in the next room or working from home.’
For Ashley and his team, the app is the best feature of the new phone system. In the quiet of their home office, staff love the simplicity of making and taking calls using just the speaker and microphone on their computer.
Having a phone provider who actually provides support has also been a game-changer for his business, and Ashley couldn’t be happier.
‘The whole team knows that Gravity IT are just a phone call away. Anything we need, small problem or big, they fix it.’
If you need a reliable phone or VOIP system to simplify your office communication, chat with a phone expert today.
