With 9 employees spread across NSW and Queensland, K & M Knight Electrical needed a unified server & IT systems for a consistent business model to their customers.
K & M Knight Electrical provide quality electrical services for project home builders across both NSW and Queensland. With a dedication to excellent workmanship, customer satisfaction and a drive to provide quality electrical installations, they are one of the area’s largest electrical contracting companies.
With nine staff members in two states- K & M Knight Electrical have offices in North Lakes, Queensland and Gateshead, NSW- there was a logistical challenge of operating both locations with the same processes and systems.That’s where Gravity IT stepped in.
‘Previously we had a different provider and recurring issues’ says Accounts Manager Emily Maxwell.
‘Two years ago, we chose Gravity IT and their Managed Services plan. The team from Gravity set up an on-site server for us here in our NSW office and worked remotely to bring our Queensland staff all on-line. That way we have the same operating system in NSW and Queensland’.
Linking the two offices to the same server creates better efficiency and consistency for K & M Knight Electrical as they do business.
But life happens. And the internet goes down.
New neighbours moved into an adjacent office next to K & M Knight Electrical, there was a mix up and someone cut the phone and internet lines.
‘Gravity IT came up with a solution to get us up and running, while the issue was being resolved. They well and truly went above and beyond the scope of work so that we could continue to get emails and work, bringing in dongles so we could access the internet.
Emily appreciates that Gravity are easy to deal with.
‘The whole team is approachable, and we never feel like a question is too stupid to ask. With Gravity looking after our IT, we’re happy’.
Want to find out how we can help you make a smooth transition?
Give us a call on 4915 7487 and book a consultation.